Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills : Cloud Design and Build
Good To Have Skills : Cloud Automation DevOps
Key Responsibilities : Provide ongoing technical support and maintenance of an enterprise software development and hosting products both remote and onsite and for configured services running on various platforms operating within a defined operating model and processes Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands Work includes L1 and L2 basic and intermediate level troubleshooting as wel
Technical Experience : Basic Qualifications:1 Virtualization experience - 4 years2 Windows/Linux/VMware experience - 4 years3 Azure/Cloud experience - 2 years4 Experience working on an infrastrcuture team - 2 years5 Knowledge and experience working security and/or patching issues
Professional Attributes : Fluent in English, in both oral and written communication Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities Able to work in 247 shifts
Educational Qualification : Graduate
Additional Information : Patching - SCCM, Ansible Manual, Trend Micro, Active Directory, Exsi hosts, windows, linux , UCS cha