Roles & Responsibilities:
Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program
Understand employees' concerns, escalate to appropriate levels and ensure resolution of the concern.
Investigate and close employee grievances and take necessary disciplinary action wherever required
Carry out the HIPO development and Career discussion programs for the identified group of Analyst/Sr.Analysts
Monitor PIP for bottom performers in the Program
Attrition management for the Program/process
Target to reduce Grievance Level up to ZERO percent.
HR Reach out:
Plan & organize fun on floor events
Organize MTMs and conduct pulse meetings for A/SA pool
Oversee the 90-Day On-boarding program for TAs-PMs in the Program
Ensure that the employees in the Program attend KM trainings programs
Performance Appraisal and Career Planning
Conduct sessions to explain the concept of Performance Appraisals in the Organization.
Ensure goal-setting activities are carried out between the managers and their subordinates at the start of the year.
Help new managers with evaluating their subordinates.
Drive PMS in the Program by imparting appraisal coaching to A/SA group and attending 1x1 for all A/SA BE cases
HR Ops Compliance
Conduct exit interviews of A/SAs within timelines
Timely closure of PIP cases for A-SAs
Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identifies
Tracker Updation and Reporting
Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders
Create all necessary reports and dashboards required for each program/process area
Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate higher performance levels