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Assistant Manager Quality

 ONE POINT ONE SOLUTIONS LIMITED

  • 3 - 8 years
  • Navi Mumbai
  • Applicants: 0
  • Views: 83
  • Posted: 08 01 2020
  • Full Time

Job Details

Experience: 3 - 8 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Back Office Operations

Job Location: Navi Mumbai

Gender: Any Gender

Number of Vacancy: 1

Job Description

We are looking for an Assistant Manager Quality for an Outbound Sales & Service

Eligibility:

"Manager Role - 2 -3 Years in Outbound Customer Service as Quality AM for
AM Quality - 2- 3 Years as Quality Team Lead "
Qualification - HSC

Transaction Quality to meet Customer Experience
Conduct regular Audits check on team and daily governance
Manage Team and allocate responsibilities
Responsible to manage RCA/Escalation
Design Calendar for Calibration/Tape Review
Interpersonal Skills, Good Communication
keen understanding on Process Improvement Six Sigma Green Belt Preferred.
 

Skills Required

lead qualification
quality management
quality tools
team leading
team management

Key Requirements

We are looking for an Assistant Manager Quality for an Outbound Sales & Service

Eligibility:

"Manager Role - 2 -3 Years in Outbound Customer Service as Quality AM for
AM Quality - 2- 3 Years as Quality Team Lead "
Qualification - HSC

Transaction Quality to meet Customer Experience
Conduct regular Audits check on team and daily governance
Manage Team and allocate responsibilities
Responsible to manage RCA/Escalation
Design Calendar for Calibration/Tape Review
Interpersonal Skills, Good Communication
keen understanding on Process Improvement Six Sigma Green Belt Preferred.
 

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Company Logo

Email: info@1point1.com

Contact Person: HR

Web: www.1point1.in/

ABOUT COMPANY

One Point One Solutions Ltd. Is One Of The Leading Domestic Business Process Management (bpm) Companies Today. We Are The One Of The Very Few Domestic Bpm Company To Get Listed On Nse Emerge. We Currently Have 5 Delivery Centers In Strategic Locations Around The Country; Mumbai, Gurgaon, Bangalore And Indore. We Are The Partners Of Choice For Over 35 Marquee Clients, Including Some Of The World S Fortune 1000 Companies. As A Leading Provider For Information Technology Enabled Services (ites) To Businesses In Various Industries Such As Telecommunication, Banking And Financial Services, Insurance, Airlines And Travel, Ngo And Government Sectors In The Domestic Market, Our Backbone Is Our Extensive Back-end Support. Every 1point1 Location Is A State-of-the-art Center That Provides 360 Degree Site Resources And A Varied Talent Pool. Our Teams Of Over 4000 Professionals Are Young, Dynamic And Led By Industry Veterans With Years Of Experience Across Sectors And Verticals. This Allows Us To Support Linguistic And Specialized Requirements Through Our Seamless Integration Of People And Technology

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