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Associate - Blended Process

 Asap Staffing Solutions

  • 1 - 3 years
  • Delhi
  • Applicants: 0
  • Views: 117
  • Posted: 13 02 2021
  • Full Time

Job Details

Experience: 1 - 3 years

Qualification: Any graduate(Any)

Salary Offered: 1 - 3 Lakhs Annually

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Delhi

Gender: Any Gender

Number of Vacancy: 1

Language: English, Hindi, Tamil

Job Description

  • Comprehend and process all email and chat correspondences from customers in a timely manner
  • Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat
  • Complete all customer care follow-ups in a timely fashion
  • Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
  • Provide alternatives & Superior customer experience on emails and chat
  • Ability to take quick decisions and respond to customer inquiries in an appropriate manner
  • Be nimble and flexible to serve in multi-channel environment as per business requirement

Skills Required

blended process
customer service
Customer Support

Key Requirements

  •  Ability to understand, read and speak English proficiently.
  • Should understand Hindi to be able to communicate in Hinglish (Understand hindi words written in English and respond likewise)
  • Strong written and verbal skills with knowledge of general writing standards pertaining to email and chat communication concepts, practices and procedures
  • Should be confident, good understanding and comprehension ability
  • Analytical approach and problem solving mind set
  • Customer oriented approach - passion to serve
Company Logo

Email: info@asapstaffingsolution.com

Contact Person: HR

Web: asapstaffingsolution.com/

ABOUT COMPANY

The “asap Staffing Solutions” Provides Retained And Contingency Based Search And Recruitment Services For Companies Of Varying Sizes Across Industry Segments. We Also Help Executives Find Workplaces Of Their Choice, Matching Their Professional Skills, Career Aspirations And Personality Attributes With The Requirement, Performance Demands And Work Culture Of Organizations. During The Hiring Process For This Specific Sector, Equal Importance Is Given To Candidate’s Domain Knowledge And Their Inclination Towards Ethics And Integrity. In Order To Achieve The Stated Objective, We Do Various Reference Checks And Ensure That There Are No Gaps In The Process.

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