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AVP Clinical Operations

 Inventurus Knowledge Solutions Private Limited

  • 10 - 16 years
  • Navi Mumbai
  • Applicants: 0
  • Views: 91
  • Posted: 04 01 2020
  • Full Time

Job Details

Experience: 10 - 16 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: Medical / Healthcare

Role: VP - Operations / COO

Job Location: Navi Mumbai

Gender: Any Gender

Number of Vacancy: 2

Job Description

 

Required Qualification

  • Should be a Registered Physician (Medical Graduate)
  • Postgraduate qualification in business management (preferred)


Mandatory experience

  • Comprehensive team-leading exposure (managed large teams 100+ FTEs) with a proven record of exemplary customer satisfaction
  • Should have experience of managing P&L and understanding of its components

 

Roles & Responsibilities

  • Maintain account performance & profitability
  • Ensure high client CSAT, stickiness and expansion
  • Work closely with service lines to safeguard margins, ESAT, offering growth and development.
  • Support sales in building and expanding client relationships and value
  • Partner with sales, D&D teams to scope client(s) needs, design solution (from IKS offerings), drive pricing (with service lines) and support sales to win SOW
  • Maintain strong awareness of portfolio of CARE offerings and constantly assess the potential for extending client relationship
  • Bring a highly entrepreneurial mindset to configure and co-opt existing solutions to client needs; also includes shaping ideas for innovative solutions (with D&D org)
  • Ensure top-notch delivery
  • Take ownership for owning overall client deliverables and managing client relationships
  • Work with service lines to define, manage and deploy IKS offerings at client, on-time and under budget; work across IKS divisions and departments to integrate and coordinate all client services
  • Configure offerings for clients to achieve target performance levels constantly provide client view to service lines to continually improve value and quality of offerings

Skills Required

Bpo
client relationship management
scorporate operations
Target Achievement

Key Requirements

 

Required Qualification

  • Should be a Registered Physician (Medical Graduate)
  • Postgraduate qualification in business management (preferred)


Mandatory experience

  • Comprehensive team-leading exposure (managed large teams 100+ FTEs) with a proven record of exemplary customer satisfaction
  • Should have experience of managing P&L and understanding of its components

 

Roles & Responsibilities

  • Maintain account performance & profitability
  • Ensure high client CSAT, stickiness and expansion
  • Work closely with service lines to safeguard margins, ESAT, offering growth and development.
  • Support sales in building and expanding client relationships and value
  • Partner with sales, D&D teams to scope client(s) needs, design solution (from IKS offerings), drive pricing (with service lines) and support sales to win SOW
  • Maintain strong awareness of portfolio of CARE offerings and constantly assess the potential for extending client relationship
  • Bring a highly entrepreneurial mindset to configure and co-opt existing solutions to client needs; also includes shaping ideas for innovative solutions (with D&D org)
  • Ensure top-notch delivery
  • Take ownership for owning overall client deliverables and managing client relationships
  • Work with service lines to define, manage and deploy IKS offerings at client, on-time and under budget; work across IKS divisions and departments to integrate and coordinate all client services
  • Configure offerings for clients to achieve target performance levels constantly provide client view to service lines to continually improve value and quality of offerings

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Company Logo

Email: info@ikshealth.com

Contact Person: HR

Web: www.ikshealth.com/contact/

ABOUT COMPANY

Health Systems Today Are Acquiring Practices Faster Than Ever Before In An Effort To Stabilize Expenses In Preparation For Risk. With That Opportunity Comes A Unique Set Of Challenges That Most C-suites Are Struggling To Address. For Example, A Newly-employed Group Of Physicians Can Make Or Break Organizational Engagement, Revenue And Patient Compliance. What Tools And Resources Can You Use To Ease Their Workday And Engage The Best These Team Members Have To Offer? Meanwhile, How Do You Take Your Growing Business Offices And Keep Them From Becoming A Ballooning Line Item? And Through It All, How Do You Navigate The Move To Value And Continue To Keep A Lasting Relationship With Independent Doctors In Your Community? At Iks, We’ve Done It All.

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