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COBAM specialist , CB Middle Office

 Standard Chartered Bank Ltd

  • - 2 years
  • Ahmedabad
  • Applicants: 0
  • Views: 3
  • Posted: 08 11 2019
  • Full Time

Job Details

Experience: - 2 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: Education / Teaching / Training

Role: Operations Manager

Job Location: Ahmedabad

Gender: Any Gender

Number of Vacancy: 1

Job Description

The Role Responsibilities

Business & Process Change

  • Implement delivery of MO change projects and improvement/ remediation programs
  • Identify process improvement opportunities and work closely with management to implement the change

Performance Delivery

  • Core contributor to Speed to Market New-To-Bank Client Onboarding, CDD Renewals and Static Management delivery and process with the aim to improve time to revenue and client service experience
  • Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
  • Contribute to the teams BAU productivity at the highest standards
  • Work in partnership with Associates to implement the Global MO model between the countries, regions and hubs, ensure uniform approach towards implementation of Global MO Model and adherence to DOIs

Skills Required

stakeholder management
troubleshooting

Key Requirements

The Role Responsibilities

Business & Process Change

  • Implement delivery of MO change projects and improvement/ remediation programs
  • Identify process improvement opportunities and work closely with management to implement the change

Performance Delivery

  • Core contributor to Speed to Market New-To-Bank Client Onboarding, CDD Renewals and Static Management delivery and process with the aim to improve time to revenue and client service experience
  • Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
  • Contribute to the teams BAU productivity at the highest standards
  • Work in partnership with Associates to implement the Global MO model between the countries, regions and hubs, ensure uniform approach towards implementation of Global MO Model and adherence to DOIs

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Company Logo

Email: cardservices@sc.com

Contact Person:

Web: www.sc.com

ABOUT COMPANY

Standard Chartered Bank is India??s largest international bank with 100 branches in 43 cities, and we have been operating here since 1858. Key clients segments include Corporate & Institutional Banking, Commercial & Private Banking as well as Retail Banking.