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Customer Care Executive

 Hexaware Technologies Ltd.

  • 1 - 3 years
  • Mumbai
  • Applicants: 1
  • Views: 178
  • Posted: 26 02 2021
  • Full Time

Job Details

Experience: 1 - 3 years

Qualification: Any graduate(Any)

Salary Offered: 1 - 2 Lakhs Annually

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Telemarketing Executive

Job Location: Mumbai

Gender: Any Gender

Number of Vacancy: 1

Language: English, Hindi

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills Required

inbound process

Key Requirements

  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
Company Logo

Email: marketing@hexaware.com

Contact Person: HR

Web: hexaware.com

ABOUT COMPANY

Hexaware Is A Leading Software Services Provider That Offers Powerful Process-driven, High Quality, Cost-effective Solutions Specializing In Application Management, Eai, E-commerce, Erp And Embedded Systems. Especially Into Sap And Peoplesoft A Deep Understanding Of Business Processes Across A Number Of Service Sector Industries Coupled With A Range Of Cutting Edge Technology Skills Help Us To Provide Software Services To The Airlines, Banking And Financial Services, Insurance And Healthcare Industries While Our Technology Practices Provide Answers To Most Critical Challenges Prevalent In The Current Environment. Our Onsite/offshore Delivery Process Allows Significant Cost Saving, Our Processes Are Assessed At Sei Cmm-level 5, The Highest Level Of Capability Maturity Model (cmm). Bvqi Has Certified Our Company Iso 9001: 2000 And Our Company Has Also Been Assessed For Tickit Standards Help Us To Continually Add Value To Our Clients. Our Company Has Acquired The Bs 7799 Certification For Information Securities Standards. Our Us Offices Are Located In Jamesburg, Chicago, San Jose; Internationally-germany, Japan, France, Singapore, Switzerland, United Kingdom; Chennai And Mumbai, In India.

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