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Customer Operations- Analyst

 eClerx Services Ltd

  • 1 - 5 years
  • Chandigarh
  • Applicants: 0
  • Views: 120
  • Posted: 13 02 2021
  • Full Time

Job Details

Experience: 1 - 5 years

Qualification: B.B.A(Management)

Salary Offered: 2 - 3 Lakhs Annually

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Chandigarh

Gender: Any Gender

Number of Vacancy: 1

Language: English, Hindi, Tamil

Job Description

  • Resolve Customer queries and Complaints
  • Troubleshooting of technical issues related to customer's services
  • Assist the customers on queries regarding their Products and Services via voice
  • Ability to analyze information and evaluate results to choose the best solution and solve problems
  • Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
  • Conduct quality monitoring on voice calls

Skills Required

inbound process

Key Requirements

  • Strong attention to detail.
  • Excellent analytical skills.
  • High proficiency in Microsoft Office applications.
  • Must be able to work with minimal supervision.
Company Logo

Email: hr@eclerx.com

Contact Person: HR

Web: www.eclerx.com

ABOUT COMPANY

Eclerx Is A Leading Knowledge/business Process Outsourcing (kpo/bpo) Company Providing Back Office Operations Support And Voice/chat Support .eclerx Customer Operations Vertical Specializes In Providing Operational Expertise And Process Excellence Throughout The Customer Journey. We Are Leaders In Quality Monitoring, Digital Care Services, And Advanced Technical Support Operations. We Create Solutions And Services, Utilizing A Blend Of Technology And Domain Knowledge That Support Our Clients' Evolving Needs. We Are Currently Hiring For Positions In Voice And Chat Processes Where We Provide Customer Service And Technical Support.

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