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Customer Service Associate

 Concentrix Daksh Services India Private Limited.

  • - 5 years
  • Delhi
  • Applicants: 0
  • Views: 26
  • Posted: 23 12 2019
  • Full Time

Job Details

Experience: - 5 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Delhi

Gender: Any Gender

Number of Vacancy: 1

Job Description

Job Description: -

Inbound Customer Service / Upselling.
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.
Roles & Responsibilities:-
o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify customer requirements; probe for and confirm understanding of requirements or problem.
o Support customers across Telecommunication, Financial Services & Healthcare vertical.
o Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Candidate Profile-
o Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply.
o BE/ B.tech freshers with 6 month experience are eligible 
o Excellent verbal and written communication skills.
o Flexible with 24/7 Environment.
o Salary up to 24,500 take home & attractive Incentives amount.
Additional Benefits- 
o One-way A/C cabs+travel allowance of 1750/- (Concentrix was awarded for best in industry transport service).
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000. 
o Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories. 

Skills Required

customer service
customer service associate
customer service executive
customer service representative
upselling

Key Requirements

Job Description: -

Inbound Customer Service / Upselling.
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.
Roles & Responsibilities:-
o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify customer requirements; probe for and confirm understanding of requirements or problem.
o Support customers across Telecommunication, Financial Services & Healthcare vertical.
o Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Candidate Profile-
o Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply.
o BE/ B.tech freshers with 6 month experience are eligible 
o Excellent verbal and written communication skills.
o Flexible with 24/7 Environment.
o Salary up to 24,500 take home & attractive Incentives amount.
Additional Benefits- 
o One-way A/C cabs+travel allowance of 1750/- (Concentrix was awarded for best in industry transport service).
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000. 
o Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories. 

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Company Logo

Email: vaibhaw.convergys@gmail.com

Contact Person: Hr

Web: www.concentrix.com/

ABOUT COMPANY

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.

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