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Customer Service Associate - US Process

 Asap Staffing Solutions

  • 1 - 5 years
  • Delhi
  • Applicants: 0
  • Views: 138
  • Posted: 13 02 2021
  • Full Time

Job Details

Experience: 1 - 5 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Delhi

Gender: Any Gender

Number of Vacancy: 1

Language: English, Hindi, Tamil

Job Description

  • Answer incoming calls and emails in an efficient manner
  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Address customer complaints in a compassionate and patient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Help sales team generate leads, identify potential leads and forward to sales reps
  • Check voicemail inboxes and return calls in a timely manner
  • Develop professional relationships with ongoing customers through excellent customer service
  • Follow-up with callers on complaint and/or question resolution status
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
  • Follow company communication procedures, policies, and guidelines at all times
  • Perform each duty above with our customers’ satisfaction as the number one priority

Skills Required

customer service
customer service associate
Customer Support
us process

Key Requirements

  • Familiarity with CRM systems is preferred
  • Excellent interpersonal communication skills, both verbal and written
  • Fantastic phone skills, i.e. well-spoken, excellent active listening skills
  • Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
  • Motivated, energetic, driven work ethic
  • Time management skills
  • Ability to multitask
  • Organized
  • Outgoing, friendly, compassionate personality
  • Ability to meet and/or exceed both call and sales assist quotas
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Contact Person: HR



The “asap Staffing Solutions” Provides Retained And Contingency Based Search And Recruitment Services For Companies Of Varying Sizes Across Industry Segments. We Also Help Executives Find Workplaces Of Their Choice, Matching Their Professional Skills, Career Aspirations And Personality Attributes With The Requirement, Performance Demands And Work Culture Of Organizations. During The Hiring Process For This Specific Sector, Equal Importance Is Given To Candidate’s Domain Knowledge And Their Inclination Towards Ethics And Integrity. In Order To Achieve The Stated Objective, We Do Various Reference Checks And Ensure That There Are No Gaps In The Process.

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