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Customer Service Associates(Inbound- WFH )

 Tech Mahindra Limited

  • 0 - 1 years
  • Pune
  • Applicants: 1
  • Views: 179
  • Posted: 13 02 2021
  • Full Time

Job Details

Experience: 0 - 1 years

Qualification: Any graduate(Any)

Salary Offered: 1 - 2 Lakhs Annually

Functional Area: Customer Service / Call Centre / BPO

Industry: IT Computers / Software

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Pune

Gender: Any Gender

Number of Vacancy: 1

Language: English, Hindi, Tamil

Job Description

  • Answer incoming calls and emails in an efficient manner
  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Address customer complaints in a compassionate and patient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Help sales team generate leads, identify potential leads and forward to sales reps
  • Check voicemail inboxes and return calls in a timely manner
  • Develop professional relationships with ongoing customers through excellent customer service
  • Follow-up with callers on complaint and/or question resolution status
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
  • Follow company communication procedures, policies, and guidelines at all times
  • Perform each duty above with our customers’ satisfaction as the number one priority

Skills Required

Bpo
communication skills
customer service
windows 8

Key Requirements

  • Fantastic phone skills, i.e. well-spoken, excellent active listening skills
  • Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
  • Motivated, energetic, driven work ethic
  • Time management skills
  • Ability to multitask
  • Organized
  • Outgoing, friendly, compassionate personality
  • Ability to meet and/or exceed both call and sales assi
Company Logo

Email: info@techmahindra.in

Contact Person: HR

Web: www.techmahindra.com

ABOUT COMPANY

Tech Mahindra Limited Is An Indian Multinational Provider Of Information Technology, Networking Technology Solutions And Business Process Outsourcing To Various Industry Verticals And Horizontals.

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