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CUSTOMER SERVICE (ECOMMERCE)

 Accenture Solutions Pvt Ltd

  • - 5 years
  • Navi Mumbai
  • Applicants: 1
  • Views: 144
  • Posted: 13 01 2020
  • Full Time

Job Details

Experience: - 5 years

Qualification: (Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Navi Mumbai

Gender: Any Gender

Number of Vacancy: 1

Language: English

Job Description

Greetings from Accenture.

Hiring for a Non-voice process for an E-commerce client.

Job Responsibilities:
Resolves Sellers issues, questions, concerns with effective, clear and professional written and oral communication.

Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers issues.

Builds platform and business knowledge to better serve Sellers
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations or Payments teams as required to resolve Sellers issues and questions

Work Location- Airoli, Navi Mumbai

Eligibility:
Qualification: Graduate /UG (Undergraduates can apply)
Work Experience - 0- 6 years (Any BPO voice/ non-voice will do)

Shift Timings: 24/7 Shift (Rotational shift including night) (Home pick-up and home drop will be provided)

Good communication skills.

While sending resumes please mention E-commerce in the subject line.

Eligibility:

Qualification: Any Graduates (Undergraduates do not apply)

Work Experience - 0- 6 years (Any BPO voice/ non-voice will do)

Skills Required

bpo voice
customer service
Non voice process
time management
Voice Process

Key Requirements

Greetings from Accenture.

Hiring for a Non-voice process for an E-commerce client.

Job Responsibilities:
Resolves Sellers issues, questions, concerns with effective, clear and professional written and oral communication.

Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers issues.

Builds platform and business knowledge to better serve Sellers
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations or Payments teams as required to resolve Sellers issues and questions

Work Location- Airoli, Navi Mumbai

Eligibility:
Qualification: Graduate /UG (Undergraduates can apply)
Work Experience - 0- 6 years (Any BPO voice/ non-voice will do)

Shift Timings: 24/7 Shift (Rotational shift including night) (Home pick-up and home drop will be provided)

Good communication skills.

While sending resumes please mention E-commerce in the subject line.

Eligibility:

Qualification: Any Graduates (Undergraduates do not apply)

Work Experience - 0- 6 years (Any BPO voice/ non-voice will do)

Company Logo

Email: usha.suresh@accenture.com

Contact Person: HR

Web: www.accenture.com/in-en

ABOUT COMPANY

Growing Customer Expectations. Market-shaping Ai. Self-optimizing Systems. The Post-digital Age Shows No Signs Of Slowing Down, And The Need For New Ideas Powered By Intelligent Technologies Has Never Been Greater. But A Vision For The Future Can't Be Realized Without Know-how. We Partner With Our Clients To Drive Real Innovation—the Kind That Turns An Idea Into An Industry—helping Them Transform And Grow Their Organizations. Learn How We Work With Companies From All Industries, Across The Globe To Create The New—now.

Read More

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