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Customer Service Executive (Bilingual)

 Eisa Alderbasti Accounting and Auditing

  • 2 - 5 years
  • Al Rayyan
  • Applicants: 1
  • Views: 9
  • Posted: 07 08 2020
  • Full Time

Job Details

Experience: 2 - 5 years

Qualification: Any graduate(Any)

Salary Offered: 3000 - 5000 Thousands Monthly

Functional Area: Customer Service / Call Centre / BPO

Industry: KPO / Analytics

Role: Customer Service Executive (Voice)

Job Location: Al Rayyan

Gender: Any Gender

Number of Vacancy: 1

Language: English

Job Description

  • Memorizing the prices and features of each offering.
  • Confirming customers' language preferences as you assist them.
  • Addressing queries, complaints, and recommendations furnished by customers.
  • Redirecting customers to the pertinent department, if needed.
  • Deferring to management in instances of uncertainty.
  • Processing exchanges and refunds in ways congruent with our policies.
  • Providing customers with details of supplementary products or services that may suit their needs.
  • Monitoring call and mail histories to ensure that all customers have been assisted.
  • Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
  • Administering and receiving customer surveys on occasion.

Skills Required

Call Center
ustomer care

Key Requirements

  • High school diploma, GED, or equivalent.
  • Proven experience as a Customer Service Representative, Customer Support Representative, or similar.
  • Experience using both languages in a professional capacity is preferred.
  • Exceptional verbal communication skills in both specified languages.
  • Computer literate.
  • Ability to craft professional emails.
  • Active listening skills and attention to minutiae.
  • Solid awareness of your skill set and willingness to refer customers for help, as needed.
  • Professional, courteous, and forbearing.
  • Well-groomed and neat in appearance.
Company Logo

Email: amitabh@alderbasti.com.qa

Contact Person: HR

Web: Company

ABOUT COMPANY

We Attempt To Go Beyond Just Keeping Your Stakeholders Happy. While We Ensure That Your Business Is Audited Ethically And Independently According To Legal Requirements, We Also Try And Understand How Your Business And Financial Systems Perform So That We Can Find Ways To Improve. ? External Audit ?our External Audit Services Ensure That Your Company Is Audited According To International Standards Of Auditing And International Financial Reporting Standards. ?

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Customer Service Executive (Bilingual)

Eisa Alderbasti Accounting and Auditing

Experience: 2 - 5 years

Location: Al Rayyan

Keyskills: Call Center