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Customer Service Executive

 Novac Technology Solutions

  • 1 - 3 years
  • Mumbai
  • Applicants: 0
  • Views: 169
  • Posted: 13 02 2021
  • Full Time

Job Details

Experience: 1 - 3 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Mumbai

Gender: Any Gender

Number of Vacancy: 25

Language: English, Hindi, Tamil

Job Description

  • Responsibility of handling inbound calls regarding HL (Home Loan), Loan Against Property (LAP) and Investment Plans.
  • Responsible for quality and customer servicing within laid down productivity and service benchmarks.
  • Timely resolution of customer queries/issues
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Skills Required

call center executive
inbound process

Key Requirements

  • Good communication (Verbal & Written ) and interpersonal skills
  • Preference to candidates from banking industry
  • Ability to work in a team
  • Adaptability / Flexibility
  • Ownership and initiative
  • Ability to listen and active problem solving skills.
  • Good interpersonal skills
  • Ability to handle pressure
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Contact Person: HR



Novac Technology Solutions, The Digital Markeing Division Catering To The Bfsi Segment Of Shriram Group, Is Hiring Ort Their Nbfc And Insurance Verticals. Novac Technology Solutions's Vision Is To Assist All Group Companies In Managing Business Process Outsourcing To Help Adhere To High Quality Delivery Standards. Our Values Are Deeply Rooted Within The Company And Reflect Our Internally Disciplined Character. Our Operational Efficiency, Integrity And A Strong Focus On Catering To The Needs Of The Customers By Offering High Quality And Cost-effective Services Are The Values Driving Novac Technology Solutions. Novac Technology Solutions Is Expanding And Have New Career Opportunities. We Offer Challenging, Fair, And Rewarding Employment For Our Employees And Set High Expectations For Performance. We Seek To Create An Environment Where People Can Make The Business Grow As Per Our Client Needs. We Have Been Voted As India's Top 50 Best Place To Work For By Great Places To Work For Institute And Economic Times For Five Consecutive Years From 2015 -2019.

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