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Customer Support Executive

 ONE POINT ONE SOLUTIONS LIMITED

  • - 2 years
  • Navi Mumbai
  • Applicants: 0
  • Views: 84
  • Posted: 08 01 2020
  • Full Time

Job Details

Experience: - 2 years

Qualification: Any graduate

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Navi Mumbai

Gender: Any Gender

Number of Vacancy: 20

Job Description

Responsibilities and Duties

  • Keeping a positive, empathetic and professional attitude toward customers at all times.
  • Replying promptly to customer inquiries.
  • Recognizing and resolving customer complaints.
  • Knowing our products inside and out so that you can solve questions.
  • Maintaining records of customer interactions, transactions, comments, and complaints.
  • Outbound Sales and Lead generation process
  • Excellent English Communications
  • Should be target oriented.
  • Anyone from Domestic /International Background will be preferred.
  • Communicating and coordinating with colleagues as necessary.
  • Giving feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications and Skills

  • Freshers are most welcome
  • Graduate, Post Graduate can apply

This job is also searched as Customer Service Representative, Customer Support Representative, Customer Care Specialist, Customer Relations Representative, BPO Executive, Call Center Representative, Support Associate, Customer Success Manager, Customer Service Manager, Inbound Customer Support Representative, BPO, Call Center, Day Shift Bangalore, Day Shift BPO, Freshers call center, New Graduate, Call center Fresher, Technical Support, Call Center Executive, Lead Generation, Excellent Communication skills

Skills Required

Bpo
customer relationship
Customer Support
outbound sales

Key Requirements

Responsibilities and Duties

  • Keeping a positive, empathetic and professional attitude toward customers at all times.
  • Replying promptly to customer inquiries.
  • Recognizing and resolving customer complaints.
  • Knowing our products inside and out so that you can solve questions.
  • Maintaining records of customer interactions, transactions, comments, and complaints.
  • Outbound Sales and Lead generation process
  • Excellent English Communications
  • Should be target oriented.
  • Anyone from Domestic /International Background will be preferred.
  • Communicating and coordinating with colleagues as necessary.
  • Giving feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications and Skills

  • Freshers are most welcome
  • Graduate, Post Graduate can apply

This job is also searched as Customer Service Representative, Customer Support Representative, Customer Care Specialist, Customer Relations Representative, BPO Executive, Call Center Representative, Support Associate, Customer Success Manager, Customer Service Manager, Inbound Customer Support Representative, BPO, Call Center, Day Shift Bangalore, Day Shift BPO, Freshers call center, New Graduate, Call center Fresher, Technical Support, Call Center Executive, Lead Generation, Excellent Communication skills

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Company Logo

Email: megha.gidi@1point1.in

Contact Person: HR

Web: www.1point1.in/

ABOUT COMPANY

One Point One Solutions Ltd. Is One Of The Leading Domestic Business Process Management (bpm) Companies Today. We Are The One Of The Very Few Domestic Bpm Company To Get Listed On Nse Emerge. We Currently Have 5 Delivery Centers In Strategic Locations Around The Country; Mumbai, Gurgaon, Bangalore And Indore. We Are The Partners Of Choice For Over 35 Marquee Clients, Including Some Of The World S Fortune 1000 Companies. As A Leading Provider For Information Technology Enabled Services (ites) To Businesses In Various Industries Such As Telecommunication, Banking And Financial Services, Insurance, Airlines And Travel, Ngo And Government Sectors In The Domestic Market, Our Backbone Is Our Extensive Back-end Support. Every 1point1 Location Is A State-of-the-art Center That Provides 360 Degree Site Resources And A Varied Talent Pool. Our Teams Of Over 4000 Professionals Are Young, Dynamic And Led By Industry Veterans With Years Of Experience Across Sectors And Verticals. This Allows Us To Support Linguistic And Specialized Requirements Through Our Seamless Integration Of People And Technology

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