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Digital Care Leads - Marathi Speaking Candidates - Work from Home

 Reliance Jio Infocomm Ltd.

  • 2 - 4 years
  • Mumbai
  • Applicants: 0
  • Views: 27
  • Posted: 27 07 2020
  • Full Time

Job Details

Experience: 2 - 4 years

Qualification: Any graduate(Any)

Salary Offered: 4 - 5 Lakhs Annually

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Team Leader

Job Location: Mumbai

Gender: Any Gender

Number of Vacancy: 1

Language: English

Job Description

  • Need to be a Graduate / two years experiences / If the member is thru IJP then these conditions don't apply. .
  • Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
  • Ability to build rapport with others and create a team environment
  • Strong communication, motivational , time management skills , Ability to work flexible hours (all shifts)
  • Ability to audit calls and coach for performance
  • Ability to analyse quality scores and operational matrices and create Plan of Action with measurable changes within timelines.
  • Responsible for smooth and efficient day-to-operations within their team . The objectives of this role is to drive qualitative performance effectiveness and superior customer experience of his Team. Responsible to coach assigned advisors on observed areas for improvement with respect to product, process, soft skills and.

Skills Required

communication skills
customer experience
time management

Key Requirements

  • Need to be a Graduate / two years experiences / If the member is thru IJP then these conditions don't apply. .
  • Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
  • Ability to build rapport with others and create a team environment
  • Strong communication, motivational , time management skills , Ability to work flexible hours (all shifts)
  • Ability to audit calls and coach for performance
  • Ability to analyse quality scores and operational matrices and create Plan of Action with measurable changes within timelines.
  • Responsible for smooth and efficient day-to-operations within their team . The objectives of this role is to drive qualitative performance effectiveness and superior customer experience of his Team. Responsible to coach assigned advisors on observed areas for improvement with respect to product, process, soft skills and.

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Company Logo

Email: info@jio.com

Contact Person: HR

Web: www.jio.com/

ABOUT COMPANY

Reliance Industries Limited Is The Largest Private Sector Corporation In India With Annual Revenue Of Us$ 62.2 Billion And Net Profit Of Us$ 3.8 Billion. The Group€™s Activities Span Hydrocarbon Exploration And Production, Petroleum Refining And Marketing, Petrochemicals, Retail And Telecommunications. Reliance Industries Ltd Is India€™s First Private Sector Company To Feature In Fortune Global 500 List Of €˜world€™s Largest Corporations€™, Currently Ranking 114th In Terms Of Revenue & 155th In Terms Of Profit. Ril Strives To Be A Product And Service Leader Across Its Industries, A Great Work-place And Above All, To Create Value For Its Stakeholders And Society.

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