- 2 - 7 years
- Pune
- Applicants: 0
- Views: 63
- Posted: 19 02 2020
- Full Time
Job Details
Experience: 2 - 7 years
Qualification: Any graduate(Any)
Salary Offered: Not Disclosed
Functional Area: Customer Service / Call Centre / BPO
Industry: ITES / BPO
Role: Team Leader
Job Location: Pune
Gender: Any Gender
Number of Vacancy: 1
Job Description
Mphasis hiring for TL-Team Lead for E-commerce/email- Chat Process
Must have minimum 2 to 5 years of Experience in E-Commerce/ Email and Chat process as a TL
Should have knowledge of attrition, Shrinkage calculation, quality tools, CSAT, FTR, capacity planning, Performance improvement plan, Operations Management, Team Management, Operations, Team Handling, should knowledge of Lean Six Sigma.
Should have at least handled 2 to 3SME and their reporting team members.
Skills Required
Key Requirements
Mphasis hiring for TL-Team Lead for E-commerce/email- Chat Process
Must have minimum 2 to 5 years of Experience in E-Commerce/ Email and Chat process as a TL
Should have knowledge of attrition, Shrinkage calculation, quality tools, CSAT, FTR, capacity planning, Performance improvement plan, Operations Management, Team Management, Operations, Team Handling, should knowledge of Lean Six Sigma.
Should have at least handled 2 to 3SME and their reporting team members.
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Mphasis Limited Mphasis Is A Leading It Solutions Provider, Offering Applications, Business Process Outsourcing (bpo) And Infrastructure Services Globally Through A Combination Of Technology Knowhow, Domain And Process Expertise. Mphasis Limited (then, Mphasis Bfl Limited) Was Formed In June 2000 After The Merger Of The Us-based It Consulting Company Mphasis Corporation (founded In 1998) And The Indian It Services Company Bfl Software Limited (founded In 1993). Over The Years We Have Left An Indelible Impression In The It Solutions Domain With An Impressive Clientele And An Extensive Global Presence. The Accolades We Have Been Garnering Can Be Attributed To Our Undeterred Focus In Delivering Quality Solutions Across Verticals That Meet The Challenging Requirements Of Our Esteemed Customers. Our Integrated Solutions Offering Is Aimed At Creating Value For Our Customers, Helping Them In Improving Their Business Processes With Minimum Hassles And Capital Outlays. The Perfect Blend Of Technical Excellence, Business Performance Monitoring, Business Intelligence And Customer Experience Management Is What Makes Us Endearing To Our Clients
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