EMAIL SUPPORT ASSOCIATE

Job Description

• Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
• Provide quality instructions or responses to be able to resolve the customer's issue.
• Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT.
• Manage and take ownership of the resolution process for all customer related issues.
• Maintain up to date knowledge of the process.
• Emphatic, courteous and always express a sincere desire to help.
• Professional Experience in healthcare insurance will be an added advantage

Skills Required

Key Requirements

• Ability to communicate clearly, concisely and effectively.
• Excellent communication, analytical, listening and organizational skills.
• Must be able to adhere to schedule changes based on department and/or business
• Must be an energetic self-starter with the ability to work both independently and within a team.
• Excellent time management skills, attention to detail and the ability to multi task
• Competent in MS office and web browser environments.
• Ability to continually display positive attitude.
• Good interpersonal skills and strong client focus
• Ability to handle process escalations, identify issues and risks and propose resolution