Please wait...

Some text some message..

EMAIL SUPPORT ASSOCIATE

 AXA Business Services Pvt Ltd

  • 1 - 2 years
  • Pune
  • Applicants: 0
  • Views: 78
  • Posted: 13 02 2021
  • Full Time

Job Details

Experience: 1 - 2 years

Qualification: Any graduate(Any)

Salary Offered: 2 - 3 Lakhs Annually

Functional Area: Customer Service / Call Centre / BPO

Industry: IT Computers / Software

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Pune

Gender: Any Gender

Number of Vacancy: 1

Language: English, Hindi, Tamil

Job Description

  • Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
  • Provide quality instructions or responses to be able to resolve the customer's issue.
  • Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT.
  • Manage and take ownership of the resolution process for all customer related issues.
  • Maintain up to date knowledge of the process.
  • Emphatic, courteous and always express a sincere desire to help.
  • Professional Experience in healthcare insurance will be an added advantage

Skills Required

customer service
email support
Excel
word

Key Requirements

  • Ability to communicate clearly, concisely and effectively.
  • Excellent communication, analytical, listening and organizational skills.
  • Must be able to adhere to schedule changes based on department and/or business
  • Must be an energetic self-starter with the ability to work both independently and within a team.
  • Excellent time management skills, attention to detail and the ability to multi task
  • Competent in MS office and web browser environments.
  • Ability to continually display positive attitude.
  • Good interpersonal skills and strong client focus
  • Ability to handle process escalations, identify issues and risks and propose resolution
Company Logo

Email: nithinkumar.du@axa-abs.co.in

Contact Person: HR

Web: axaindia.com/

ABOUT COMPANY

Our Business At Axa Business Services Is To Manage A Diverse Range Of Operations For Our Partners In The Axa Group, And Our Aim Is To Create Additional Value Through Innovation And A Focus On Delivery To The Highest Standards. Our Operations Teams Specialise In Property & Casualty, Life And Savings And Healthcare Servicing And Have An Unrivalled Sphere Of Knowledge And Experience. Our Finance And Accounting Function Supports The Making Of Key Decisions Based On Financial Results And Also Manages A Wide Range Of Accounting Processes. Our Asset Management Teams Provide A Comprehensive Range Of Services Spanning All Asset Classes. The Services Provided By Our Actuarial, Business Intelligence And Analytics Teams Provide The Ability To Gain Insights From Data – A Critical Part Of Business Today. This Enables Faster And Smarter Decision Making To Tackle The Most Complex Business Issues.

Read More

RELATED JOBS

US Voice Team Leader

Hexaware Technologies Ltd.

Experience: 2 - 7 years

Location: Mumbai, Navi Mumbai

Keyskills: customer service

HDFC Limited Legal Appraiser

Housing Development Finance Corporation Limited4.0(12928 Reviews)

Experience: 1 - 4 years

Location: Delhi

Keyskills: customer service

Officer I - Vp/gm Office

Asian Paints Ltd.

Experience: 0 - 3 years

Location: Mumbai

Keyskills: Excel

Senior Manager Corporate Finance

Pristine Logistics Infraprojects

Experience: 8 - 13 years

Location: Delhi

Keyskills: Excel

Inside Sales

Truweight Wellness Pvt. Ltd

Experience: 1 - 6 years

Location: Hyderabad

Keyskills: customer service

Hiring Customer Service Associates -Work from Home/Office

Tech Mahindra Limited

Experience: 0 - 2 years

Location: Pune

Keyskills: customer service