Engg Enterprise Solutn & Servc Delivery

Job Description

• Enterprise Service Delivery ownership and new NW Deployment ( hardware and access) for delivering to the Enterprise needs
• Plan for Service delivery within SLA
• Support JC team for Service delivery , Material and resources
• Plan Ensure all the necessary orders, teams tools availability for
• Installation and commissioning.Lead and document a smooth implementation, Share the progress report
• to all concern stakeholders.
• IC of the enterprise service delivery of Data / Voice links as per
• business requirement or customer order / Solutions agreed.
• Handover to Operations post acceptance test procedure clearance with
• the customer after an end to end testing ( as per ATP Document)
• Inventory Management of EDS and CPE for the Enterprise Customers
• orders during implementation and recording of the inventory details in
• the OSS process / systems.
• Overall service delivery and deployment field activities monitoring
• tracking
• Coordination with the Deployment , IP team for the successful
• completion of the installation and commissioning of the Demarc ( L2
• Switch) and CPE as per need
• Daily activity monitoring and interaction with vendor partner teams
• for daily and weekly targets achievements.
• Identifying gaps against various milestones to improve efficiency of
• teams
• Facilitating field teams with all the necessary process and material
• support..
• Material Forecasting ( CPE / L2 Switch ), short shipments relevant
• mitigation planSpares management at circles
• Preparation of reports for weekly reviews
• Network Solutions and Design .Providing Technical and implementation solutions as per business and
• customer need.
   

Skills Required

Key Requirements

•  In Depth knowledge related to Enterprise Products & Delivery.
• Understanding of mission, vision & strategies of Organizational Goals
•  Having Good Interpersonal Skill , work together with all stake holders to meet the target and excellent project Management skills.
• Domain Expertise: Excellent understanding of different Telecomm services offered and its task list.Understanding of one or more of the following ITIL processes: Fault,Problem, Configuration, Performance, Service Management.
•  Excellent Communication, presentation, analytical and organizational skills.
• Leadership Ability to guide, motivate and coordinating for Project closure within defined Time.Stake holder management (Product Owner, Business Owner, PM, BA,Process Analyst, Solution Architect, Data Architect, Infrastructure
• Architect, Application Architect, Solution Designers)
• Strong analytical skills and be capable of translating complex
• business problems into conceptual solutions that fit the business need Ability to drive white board discussion