Please wait...

Some text some message..

Exe / Sr. Exe - Social Media

 SpiceJet Limited

  • 1 - 3 years
  • Delhi,Gurgaon
  • Applicants: 1
  • Views: 37
  • Posted: 24 12 2019
  • Full Time

Job Details

Experience: 1 - 3 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: Travel / Tourism

Role: Back Office Operations

Job Location: Delhi,Gurgaon

Gender: Any Gender

Number of Vacancy: 1

Job Description

Job description

Dear All,

SpiceJet invites energetic and enthusiastic candidates to join them

Designation: Executive / Senior Executive - Social Media

Department: Customer Experience

Location: Gurugram

Educational Qualification: Graduate (Any Stream)

Experience : 1- 3 Years
 

Job Responsibilities:

* Proactively attend all the queries, complaints, requests across the company's social media platforms

* Raise issues to the concerned teams and follow up for resolutions

* Proactively and continuously keep the customer and stakeholders informed about the status of the problem

* High level of individual discretion to ensure customer satisfaction and business success
* Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
* Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
* Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Requirements:

* Good command over English Language, ability to effectively communicate information in written format

* Customer service experience of at least one year

* Working knowledge of platforms like Facebook, Twitter and other modes

* Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable

Skills Required

communication skills
excel powerpoint
social media

Key Requirements

Job description

Dear All,

SpiceJet invites energetic and enthusiastic candidates to join them

Designation: Executive / Senior Executive - Social Media

Department: Customer Experience

Location: Gurugram

Educational Qualification: Graduate (Any Stream)

Experience : 1- 3 Years
 

Job Responsibilities:

* Proactively attend all the queries, complaints, requests across the company's social media platforms

* Raise issues to the concerned teams and follow up for resolutions

* Proactively and continuously keep the customer and stakeholders informed about the status of the problem

* High level of individual discretion to ensure customer satisfaction and business success
* Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
* Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
* Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Requirements:

* Good command over English Language, ability to effectively communicate information in written format

* Customer service experience of at least one year

* Working knowledge of platforms like Facebook, Twitter and other modes

* Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable

RELATED JOBS

Accounts Executive

Sapwood Ventures Pvt. Ltd.

Experience: 2 - 4 years

Location: Mumbai

Keyskills: medical billing,accounts payable,account management,communication skills

Digital Marketing- AGM

HRD House

Experience: 10 - 12 years

Location: Mumbai

Keyskills: social marketing,marketing strategy,direct marketing,product sales,social media,digital media

Executive - Digital Marketing

Agami Tech

Experience: 1 - 4 years

Location: Mumbai

Keyskills: email marketing,marketing,display advertising,campaign management,social media,sem / seo

SEO Analyst

Network18 Media and Investments Ltd.

Experience: 2 - 4 years

Location: Mumbai

Keyskills: google adwords,search engine,link building,blogs,social media,google analytics

Back Office Executive / Email chat Process

ONE POINT ONE SOLUTIONS LIMITED

Experience: - 1 years

Location: Navi Mumbai

Keyskills: back office,team leading,feedback,communication skills,english skills,chat process,email

Customer Service Associate

Sutherland Global Services Private Limited

Experience: - 5 years

Location: Mumbai

Keyskills: bpo,communication skills,sutherland,customer service,malad

Company Logo

Email: custrelations@spicejet.com

Contact Person: Hr

Web: www.spicejet.com/

ABOUT COMPANY

SpiceJet Limited is an Indian low-cost airline headquartered in Gurgaon, India. It is the second largest airline in the country by number of domestic passengers carried, with a market share of 13.6% as of March 2019.