Job Description

• Update the company database by inputting information from each call and keeping every customer field current
• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
• Work on special short-term projects to offer customized support for new products or products at end-of-life
• Monitor the customer satisfaction levels and develop methods for increasing them
• Assist in creating ways for delivering excellent customer service to irate or problematic customers

Skills Required

Key Requirements

• Proficiency with MS Office
• Ability to work well in a team environment
• Strong sense of professionalism and discretion required
• Basic computer knowledge.
• Good communication skills In ENGLISH.