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IT Service Desk / Technical Support

 Brennan IT (India) Pvt ltd

  • 1 - 5 years
  • Mumbai
  • Applicants: 1
  • Views: 96
  • Posted: 14 01 2020
  • Full Time

Job Details

Experience: 1 - 5 years

Qualification: Any graduate(Any)

Salary Offered: 2 - 4 Lakhs Annually

Functional Area: Customer Service / Call Centre / BPO

Industry: IT Computers / Software

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Mumbai

Gender: Any Gender

Number of Vacancy: 5

Job Description

Position: IT Service Desk - Technical
Job Location: Ghansoli - (MBP) - Navi Mumbai
Experience: 1-5 years
Rotational Shifts after every 2 weeks.

Purpose of Role:

In this role, you will provide maintenance of the computer desktop, server environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the
Brennan IT Service desk function. You will be responsible for administration and internal support of the customers PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. Brennan Managed Service clients, Brennan IT engineers and staff.

To ensure all contracted levels of performance are achieved and SLA's as agreed are met. Will have end to end accountability of logging incident, service desk toll free number calls/overflow, operational transactions, resolutions of the issues during shift and shall be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Key Skills - Essential
This role requires the follow Competencies and Experience;
Must have 1-5 Years of experience in IT Helpdesk or IT Service Desk - Global Support, or Desktop Support.
Any graduate/pursuing graduate.
Must be able to learn and support new and quickly changing technologies.
Ability to research solutions or information regarding technical issues.
Excellent interpersonal skills.
Good work habits under pressure.
Familiarity with a wide range of standard office automation products.
High energy level.
Detail oriented.
Must have a good command of the English language in order to provide effective phone, desk-side, and email support.

Desirable
The following Competencies and Experience would be an advantage in this role;
ITIL V3 Foundations certified.
Previous experience in MSP helpdesk.
Good understanding of ITSM.
Understanding of Technical Support role, Windows Sever 2008/2012, Active Directory, VMware, DHCP, DNS, Outlook Configuration, O365

Skills Required

Active Directory
end user support
outlook configuration
technical helpdesk
Technical Support

Key Requirements

Position: IT Service Desk - Technical
Job Location: Ghansoli - (MBP) - Navi Mumbai
Experience: 1-5 years
Rotational Shifts after every 2 weeks.

Purpose of Role:

In this role, you will provide maintenance of the computer desktop, server environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the
Brennan IT Service desk function. You will be responsible for administration and internal support of the customers PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. Brennan Managed Service clients, Brennan IT engineers and staff.

To ensure all contracted levels of performance are achieved and SLA's as agreed are met. Will have end to end accountability of logging incident, service desk toll free number calls/overflow, operational transactions, resolutions of the issues during shift and shall be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Key Skills - Essential
This role requires the follow Competencies and Experience;
Must have 1-5 Years of experience in IT Helpdesk or IT Service Desk - Global Support, or Desktop Support.
Any graduate/pursuing graduate.
Must be able to learn and support new and quickly changing technologies.
Ability to research solutions or information regarding technical issues.
Excellent interpersonal skills.
Good work habits under pressure.
Familiarity with a wide range of standard office automation products.
High energy level.
Detail oriented.
Must have a good command of the English language in order to provide effective phone, desk-side, and email support.

Desirable
The following Competencies and Experience would be an advantage in this role;
ITIL V3 Foundations certified.
Previous experience in MSP helpdesk.
Good understanding of ITSM.
Understanding of Technical Support role, Windows Sever 2008/2012, Active Directory, VMware, DHCP, DNS, Outlook Configuration, O365

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ABOUT COMPANY

Brennan It Was Started Over 20 Years Ago Because Our Founder, Dave Stevens, Realised That Australian Organisations Could Achieve Much More - If Only They Could Get To Grips With Their It. He Recognised That To Benefit From Technology, Businesses Needed To Do The Impossible: Add Expertise In Every Ict Function And Then Keep-up With The Rapid Pace Of Change, All Without Adding Overheads In The Process. It Was To Answer This Problem That He Created Brennan It.

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