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IT SUPPORT ANALYST

 Oceaneering International Services Limited

  • 2 - 7 years
  • Chandigarh
  • Applicants: 1
  • Views: 31
  • Posted: 04 09 2020
  • Full Time

Job Details

Experience: 2 - 7 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: IT

Industry: Oil / Gas / Petroleum

Role: Technical Support Engineer

Job Location: Chandigarh

Gender: Any Gender

Number of Vacancy: 10

Language: English

Job Description

  • Supports business users through remote access software while identifying, researching and communicating on technical issues and driving them towards resolution 
  • Operate in 24x7 rotational shifts
  • Responds to telephone calls & emails, for technical and functional support. Technical support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of business applications. 
  • Functional support includes supporting internal IT teams by providing detailed documentation on tickets, providing access to applications in production environment, helping in processing security forms, submitting application and  network performance KPI 
  • Responsible for meeting defined service level agreement for resolving service requests and incidents (from opening to closure) 
  • Document, track and monitor issues to ensure timely resolution of service center tickets
  • Prepare reports and dashboards using the data on IT tickets
  • Follow standard support procedure & templates while emailing customers, responding to calls, ticket documentation and other communication 
  • Maintain call log history for statistical analysis and performance measurement purposes

Skills Required

Active Directory
international bpo
IT Support
remote access

Key Requirements

  • Excellent communication skills (verbal & written both) in English language
  • Knowledge & support experience for Windows 10 OS, Active Directory, MS Office 365, Google Mail, & Computer Hardware 
  • Teamwork & Interpersonal skills
  • Analytical, problem solving & decision making skills
  • Organizing & planning skills
Company Logo

Email: info@oceaneeringinternational.com

Contact Person: HR

Web: www.oceaneering.com/

ABOUT COMPANY

Oceaneering's Business Offerings Include Remotely Operated Vehicles, Mobile Offshore Production Systems, Built-to-order Specialty Subsea Hardware, Engineering And Project Management, Subsea Intervention And Installation Services, Non-destructive Testing And Inspections, And Manned Diving.

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