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Opening For Desktop Support Engineer

 Tech Mahindra Limited

  • 1 - 4 years
  • Pune
  • Applicants: 0
  • Views: 26
  • Posted: 02 09 2020
  • Full Time

Job Details

Experience: 1 - 4 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: IT

Industry: IT Computers / Software

Role: Technical Support Engineer

Job Location: Pune

Gender: Any Gender

Number of Vacancy: 1

Language: English

Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone/email/chat.
  • Perform remote troubleshooting through diagnostic techniques/tools and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

Skills Required

desktop support
it service desk

Key Requirements

  • Basic Knowledge of Networking, VPN, DNS, DHCP, TCP/IP and Antivirus related troubleshooting.
  • Assertive communication skills (written/Verbal) with the ability to deal with users at all levels in organization and customer service orientation.
  • Excellent listening skills.
  • Knowledge of MS Office.
  • Exposure on remote management tools and workflow.
  • Ability to logically and effectively prioritize, schedule work and execute tasks in a high-pressure environment.
  • Extremely motivated team player with solid time management skills.
  • Ability to meet deadlines and work well under pressure.
  • Should also be flexible to work 24*7.
Company Logo

Email: info@techmahindra.in

Contact Person: HR

Web: www.techmahindra.com

ABOUT COMPANY

Tech Mahindra Limited Is An Indian Multinational Provider Of Information Technology, Networking Technology Solutions And Business Process Outsourcing To Various Industry Verticals And Horizontals.

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