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PROGRAM AND PROJECT MANAGEMENT

 Accenture Solutions Pvt Ltd

  • 4 - 7 years
  • Pune
  • Applicants: 1
  • Views: 85
  • Posted: 18 12 2019
  • Full Time

Job Details

Experience: 4 - 7 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: IT

Industry: IT Computers / Software

Role: Programming & Design

Job Location: Pune

Gender: Any Gender

Number of Vacancy: 1

Job Description

Job Description

  •         Role : SW/Application Tech Support Practitioner
  •         Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  •          Must Have Skills : Program and Project Management
  •        Good To Have Skills : Resource Capacity Forecasting & Planning

        Job Requirements :

  •        Key Responsibilities : Flexible to work in 24x7 environmentEnsure that activities within a process are being performed at a high level of qualityAnalyze and forecast the resource/seating capacityResponsible for submitting reports within defined timelinesTimely and correct communication to all stakeholders whenever and wherever requiredDirectly works with all towers to collect all required informationSuggest improvements wherever gaps are identifiedIdentify and share optimization opportunities
  •      Technical Experience : Excellent in MS Office SuiteReview AnalysisGood communication and collaboration skillsAbility to develop operational documentation and reportsUnderstanding    of resource/seating capacity managementTeam player who also works well independently; self-motivatedMust have hands on experience in ExcelAdvanced Excel preferred
  •  Professional Attributes : An ability to learn new technologies quicklyGood time management skillsAn ability to follow end to end processesStrong documentation skillsGood communication skills both written and verbalTeam Player
  •   Educational Qualification : Minimum Graduate degree on BTech, BE, BCA, BSc computers or BSc IT
  • Additional Information : Desired - MacrosShould have exp in Advanced ExcelFlexible and 24X7 support requirement

Skills Required

macros
ms office suite
outsourcing
time management

Key Requirements

ob Description

  •         Role : SW/Application Tech Support Practitioner
  •         Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  •          Must Have Skills : Program and Project Management
  •        Good To Have Skills : Resource Capacity Forecasting & Planning

        Job Requirements :

  •        Key Responsibilities : Flexible to work in 24x7 environmentEnsure that activities within a process are being performed at a high level of qualityAnalyze and forecast the resource/seating capacityResponsible for submitting reports within defined timelinesTimely and correct communication to all stakeholders whenever and wherever requiredDirectly works with all towers to collect all required informationSuggest improvements wherever gaps are identifiedIdentify and share optimization opportunities
  •      Technical Experience : Excellent in MS Office SuiteReview AnalysisGood communication and collaboration skillsAbility to develop operational documentation and reportsUnderstanding    of resource/seating capacity managementTeam player who also works well independently; self-motivatedMust have hands on experience in ExcelAdvanced Excel preferred
  •  Professional Attributes : An ability to learn new technologies quicklyGood time management skillsAn ability to follow end to end processesStrong documentation skillsGood communication skills both written and verbalTeam Player
  •   Educational Qualification : Minimum Graduate degree on BTech, BE, BCA, BSc computers or BSc IT
  • Additional Information : Desired - MacrosShould have exp in Advanced ExcelFlexible and 24X7 support requirement

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Company Logo

Email: usha.suresh@accenture.com

Contact Person: hr

Web: www.accenture.com/in-en

ABOUT COMPANY

Growing Customer Expectations. Market-shaping Ai. Self-optimizing Systems. The Post-digital Age Shows No Signs Of Slowing Down, And The Need For New Ideas Powered By Intelligent Technologies Has Never Been Greater. But A Vision For The Future Can't Be Realized Without Know-how. We Partner With Our Clients To Drive Real Innovation—the Kind That Turns An Idea Into An Industry—helping Them Transform And Grow Their Organizations. Learn How We Work With Companies From All Industries, Across The Globe To Create The New—now.

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