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QUALITY ANALYST

 Cotiviti India Private Limited

  • 2 - 6 years
  • Pune
  • Applicants: 0
  • Views: 47
  • Posted: 19 02 2020
  • Full Time

Job Details

Experience: 2 - 6 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Quality Assurance Executive

Job Location: Pune

Gender: Any Gender

Number of Vacancy: 20

Job Description

Responsibilities:
Responsible for call/data quality monitoring
Provide feedback to agents using prescribed feedback model
Mentoring and coaching agents on process level issues
Monitor adherence to compliance procedures and processes
Responsible for reporting program level quality score to the process owners
Responsible for conducting calibration and performance review call in terms of quality with the internal team
Conduct refresher training on the basis of the errors identified
Communicate process updates by conducting a session as and when required
Maintaining update log and sharing it with the team on a regular basis
Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operations/management team.
Identify and highlight potential risk areas and recommend preventive action

Skills Required

5s system
calibration
process improvement

Key Requirements

Key Skills:
Minimum 2 years of QA experience in International BPO /Call Center
Candidates with US healthcare experience Preferred
Must have excellent written, verbal and presentation communication skills
Willingness to work in night shifts
Good knowledge of MS Excel
 

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Company Logo

Email: clientsupport@cotiviti.com

Contact Person: HR

Web: www.cotiviti.com/

ABOUT COMPANY

Cotiviti Is A Leading Solutions And Analytics Company That Leverages Unparalleled Clinical And Financial Datasets To Deliver Deep Insight Into The Performance Of The Healthcare System. These Insights Uncover New Opportunities For Healthcare Organizations To Collaborate To Improve Their Financial Performance, Reduce Inefficiency, And Improve Healthcare Quality.

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