Regional Manager - Test Center Operations

Job Description

• Recruit, interview and hire test center staff, including managers
• Coach and develop test center staff
• Identify and develop high potential employees for career development
• Maintain confidentiality of all candidate and proprietary Pearson VUE information
• Ensure the adherence of all Pearson VUE quality and security measures
• Ensure and adhere to Security Best Practices
• Display professional and friendly demeanor at all times
• Listen and address questions and concerns in appropriate manner
• Maintain relationships with clients, partners, colleagues, vendors and staff
• Coordinate and adhere to site visit schedule
• Assist in business development
• Approve and monitor supply inventory orders
• Develop and manage annual budget; recommend quarterly adjustments
• Analyze monthly financial reports and provide feedback to variances
• Ensure timecards are accurate, complete audits and approve payroll
• Timely entry and approval of expenses

Skills Required

Key Requirements

• Proactive communication with manager and direct reports
• Develop and maintain professional relationships with all internal and external contacts
• Accurately and promptly communicate candidate and facility situations or concerns according to prescribed policies and procedures
• Ensure understanding and compliance of current policies, procedures and guidelines
• Adhere to Pearson email, telephone and cell phone etiquette
• Build & maintain relationship with local property management