Solutions Engineer

Job Description

 

Primarily shall provide technical expertise for the development and implementation of NetApp products and solutions for customers.Shall work with the sales team to create opportunities for NetApp.Shall utilize product knowledge to provide technical expertise to sales staff and the customer through product and solution presentations, and demonstrations.Conduct Product and solution demonstrations for customers to showcase specific functionality of the NetApp product.

Assist the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products / applications / solutions.Shall create detailed design and implementation specifications for complex products / applications / solutions.Shall provide consultation to prospective users and/or product capability assessment and validation.Shall work with the relevant internal teams to address the market and customer opportunitiesShall work with the Professional services, Support and Global support delivery teams to address any customer issues and escalations related to NetApp Products and solutions.Shall work with the Partners, Alliances and the necessary ecosystem to stitch a comprehensive solution to customers.Shall be the Trusted Advisor to a set of strategic customers in the assigned territory.

 

Skills Required

Key Requirements

Experience working in a customer facing role.Good experience in Technical Pre Sales.Deep understanding of Storage productsfrom one or more leading OEMs like NetApp, Hitachi, EMC, IBM, HP, etcSAN, NAS /file services, replication, disaster recovery, backup, data protectionUnderstanding of Private, Public and Hybrid cloud solutionsKnowledge of atleast one Hyperscaler ( AWS, Azxure or Google) solutions and servicesGood interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.

Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.Creative approach to problem solving.Travel to the prospective customer''s sites as necessaryEducationTypically requires a minimum of 8 years of related experience with a Bachelor?s degree; or 6 years and a Master?s degree; or a PhD with 3 years experience; or equivalent experience.Job Segment: Engineer, Systems Engineer, Pre-Sales, Engineering, Sales