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Sr.associate Client Servicing

 DELHIVERY PRIVATE LIMITED

  • 2 - 5 years
  • Panjim / Panaji
  • Applicants: 0
  • Views: 84
  • Posted: 30 12 2019
  • Full Time

Job Details

Experience: 2 - 5 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: Courier / Freight / Transportation

Role: Associate/Senior Associate -(NonTechnical)

Job Location: Panjim / Panaji

Gender: Any Gender

Number of Vacancy: 1

Job Description


Manage, Maintain and deepen Key client relationships, ensure highest level of customer satisfaction.
Understand and service client's requirements, be the face of the company to the Top-notch corporates.
Handling & supervising SAMs and ensuring their training needs.
Assisting clients to use the products & services and keep them updated about new features launched.
Maintain proper communication and coordination with internal teams and clients to manage accounts.
Prepare weekly MIS for client and internal management.
Based on regular data analysis, work out new strategies to reach out to clients and ensure best results.
Engagement, Motivation, and Recognition - Promotes the importance and meaning of servicing through regular communications. These include explaining the vision, benefits of Service associates, their role in achieving success, new processes or tools, progress updates etc.
Tapping grey areas of concern and implementing needful actions to sort on ASAP.    

Skills Required

client relationship management
escalation management

Key Requirements


Manage, Maintain and deepen Key client relationships, ensure highest level of customer satisfaction.
Understand and service client's requirements, be the face of the company to the Top-notch corporates.
Handling & supervising SAMs and ensuring their training needs.
Assisting clients to use the products & services and keep them updated about new features launched.
Maintain proper communication and coordination with internal teams and clients to manage accounts.
Prepare weekly MIS for client and internal management.
Based on regular data analysis, work out new strategies to reach out to clients and ensure best results.
Engagement, Motivation, and Recognition - Promotes the importance and meaning of servicing through regular communications. These include explaining the vision, benefits of Service associates, their role in achieving success, new processes or tools, progress updates etc.
Tapping grey areas of concern and implementing needful actions to sort on ASAP.    

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Company Logo

Email: deepak.manglani@delhivery.com

Contact Person: HR

Web: www.delhivery.com/

ABOUT COMPANY

Delhivery Is India's Leading Fulfilment Platform For Digital Commerce. With Its Nationwide Network Extending Beyond 1800 Cities, The Company Provides A Full Suite Of Logistics Services Such As Express Parcel Transportation, Ltl And Ftl Freight, Reverse Logistics, Cross-border, B2b & B2c Warehousing And Technology Services. Delhivery Has Successfully Fulfilled Over 400 Million Transactions Since Inception And Today Works With Over 10000 Direct Customers, Which Includes Large & Small Ecommerce Participants, Smes And Over 500 Leading Enterprises & Brands

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