Technical Account Manager

Job Description

• Liaison with stakeholders and manage deployment initiation activities, and manage day-to-day interaction during project execution and delivery

• Perform effective planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines

• Closely work the Customer SPOC to establish relation

• Proactively identify, manage and mitigate risks and find ways to accomplish Customers goals in the context of dynamic business/technical environments

• Provide high quality customer service and communicate project status (timelines, progress, and challenges) to customers regularly

• Engage effectively with stakeholders, Pre Sales Team and strategic partners, as needed to bring overall value to the customers.

• Ensure that all projects are in compliance with agreed upon terms and Key Controls defined

• Keep project status updated in project management tools and maintain meticulous records (e.g., schedule, issues, risks, change control decisions) which would be shared internally with the respective Sales Managers periodically.

• Job role also might need the candidate to be open to travel to the various engagement ruining to connect with the customers and consultants

• Generate additional opportunities or projects by working along with the Pre Sales and Sales Teams on the account.

• People responsibilities include ensuring optimal retention of talent and improving the performance of team members through continuous feedback

Skills Required

Key Requirements

• A Bachelor's degree in Computer Science or Engineering.
• Experience in technical support and sales.
• Good technical and product knowledge.
• Excellent communication and interpersonal skills.
• Good critical thinking and problem-solving skills.
• Working knowledge of sales software.