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Technical Associate –Remote Support

 GENPACT India Private Limited

  • 1 - 3 years
  • Hyderabad
  • Applicants: 0
  • Views: 32
  • Posted: 03 09 2020
  • Full Time

Job Details

Experience: 1 - 3 years

Qualification: Any graduate(Any)

Salary Offered: 1 - 3 Lakhs Annually

Functional Area: IT

Industry: ITES / BPO

Role: Technical Support Engineer

Job Location: Hyderabad

Gender: Any Gender

Number of Vacancy: 1

Language: English

Job Description

  • Providing initial remote technical software & hardware support to clients
  • Consistently interacting with customer and supervisors to have the issue solved
  • Analyzing problems/situations, understanding problem impact on client business
  • Applying problem solving techniques
  • Responding to client queries, providing timely resolutions to client issues
  • Maintaining highest client satisfaction
  • Maintaining positive client relationships even in severe situations
  • Logging all related activities for each customer query and handling client data securely
  • Respond to requests for technical assistance in person, via phone, electronically
  • Follow service desk procedures
  • Performing problem management and end-to-end problem ownership
  • Identify and escalate situations requiring urgent attention
  • Make sure the process conformity and SLAs are accomplished.

Skills Required

service desk

Key Requirements

  • Graduate in any stream
  • Must have with ITIL and ITSM processes.
  • Familiarity with Service Now.
  • Ability to multi-task, manage time and follow through with assignments
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Specialized know how on Databases, Windows, Network, Active Directory, Virtualization
  • Customer facing experience
  • Excellent communication and leadership skills
  • Organizational and time-management skills.
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Contact Person: HR



Genpact (nyse: G) Is A Global Professional Services Firm Focused On Delivering Digital Transformation For Our Clients, Putting Digital And Data To Work To Create Competitive Advantage. We Do This By Integrating Lean Principles, Design Thinking, Analytics And Digital Technologies With Our Domain And Industry Expertise To Deliver Disruptive Business Outcomes – An Approach We Call Lean Digitalsm. We Deliver Value To Our Clients In Two Ways – Through Digital-led, Domain-enabled Solutions That Drive Innovation, And Through Intelligent Operations Enabled By Digital That Design, Transform And Run Clients’ Operations. Our Approach Is Continually Refined In One Of The World’s Largest Digital Process Sandboxes, Where We Test And Improve Thousands Of Processes. For Two Decades, First As A General Electric Division And Since 2005 As An Independent Company, We Have Been Passionately Serving Our Clients. We Generate Impact For Clients From The Fortune Global 500 And Beyond, And Employ Over 77,000 People In More Than 20 Countries, With Key Offices In New York City, Palo Alto, London, And Delhi. For Additional Information, Visit Follow Genpact On Linkedin, Twitter, Youtube, And Facebook.

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