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Technical Support Specialist WFM

 Verint CES India Pvt. Ltd.

  • 3 - 5 years
  • Bengaluru
  • Applicants: 0
  • Views: 150
  • Posted: 21 06 2019
  • Full Time

Job Details

Experience: 3 - 5 years

Qualification: Any graduate(Any)

Salary Offered: 4 - 6 Lakhs Annually

Functional Area: IT

Industry: IT Computers / Software

Role: Technical Support Engineer

Job Location: Bengaluru

Gender: Any Gender

Number of Vacancy: 5

Job Description

  •  Products include I360 WFO suite consisting of Work Force Management 
    - T2 support for the product 
    - Good communication and Analytical skills. 
    - End to end ownership for issues handling. 
    - Customer handling (Internal and External). 
    - Open to work in a 24x7 environment. 
    - Handle escalations from across APAC 
    - Knowledge transfer to peers. 


Skills Required

workforce management
Technical Support
VMware Exs

Key Requirements

  • Graduate 
    - At least 3-5 years of experience of providing technical post-sales support service to clients, preferably gained from within the Telecommunications/IT marketplace. 
    - Administration and maintenance of Enterprise level Application will be an added advantage. 
    - Microsoft Certification in SQL programming is desirable. 
    - Sound hands-on knowledge of WFM concepts like scheduling, performance management. 
    - Experience in installing/supporting WFM products preferable Verint I360 suite. 
    - Good knowledge of Network Operation System Windows 2003 and Win 2008(Active Directory, DNS, DHCP). 
    - Working knowledge on Citrix XenApp, and VMware ESX 
    - Excellent knowledge of IT security issues (firewall, Microsoft Group Policies, IIS lockdown, SSL, KMS) 
    - Sound Knowledge on Web Servers ( IIS, Web logic, Apache Tomcat) 
    - Excellent Knowledge in communication - network structure (LAN, WAN) protocols (TCP-IP) and communication equipment functionality (hubs, switching hubs, routers) 
    - Sound Knowledge in databases (SQL Server 2005/2008) and SQL Queries. Should be able to understand and code medium to complex SQL queries. 
    - Experience in log analysis, preferably with enterprise level application servers like Weblogic. 
    - Knowledge in hardware -- Servers H/W modules, RAIDs. 
    - Knowledge of Telephone Systems, CTI (Cisco/ Avaya/ Nortel), VOIP and Call Centers would be an advantage 
    - Good communication and Analytical skills. 
    - Customer Handling.


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Contact Person: Kanchan Anand



Verint is a global leader in Actionable Intelligence solutions. In today's dynamic world of massive information growth, Actionable Intelligence is a necessity for empowering organizations with crucial insights and enabling decision makers to anticipate, respond and take action. Our rapid growth and expansion have created numerous career and advancement opportunities. Verint is an exciting and rewarding place to work and offers its employees exceptional compensation and benefits. We offer an ideal environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then Verint is a great place to build your career.

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