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Testing

 INVAS Technologies

  • 3 - 5 years
  • Delhi
  • Applicants: 0
  • Views: 36
  • Posted: 10 07 2020
  • Full Time

Job Details

Experience: 3 - 5 years

Qualification: B.Sc(Computers)

Salary Offered: Not Disclosed

Functional Area: IT

Industry: Telecom

Role: Programming & Design

Job Location: Delhi

Gender: Any Gender

Number of Vacancy: 1

Language: English

Job Description

Providing Repair and Calibration support to the group of Telecom Giants and other operators.
Should have the manufacturing knowledge of spare parts and their availability.
Based on the requirement of a breakdown of equipment, he /she should be able to get the required action and get it repaired with minimum possible time.
Should be able to organise for spare parts from the OEMs either electronic / mechanical items.
Should be willing to work overtime and complete the breakdown repair work at the minimum possible time.
Technical guidance /execution of works, where ever required in the group.
Create customer and vendor accounts.
Open trouble tickets resolving Trouble Tickets received on support email, live chat or phone.
Testing routes based on sales request and customer requirements.
Be online on skype and work on sales /customer /vendor requests.
Assist in creation and implementation of documents and procedures to support operations.
Should be able to handle all type of customers for services sales viz AMC Calibration.
Create reports and analyse data on a daily basis.
Act as a Single Point of Contact for all customers.
Maximize Service Availability.
Takes end to end Ownership of End user issues till resolution and follow up as mandated by process requirements.
Escalate complex problems of team to higher level of expertise within Organization. Desired Profile
Well versed with technology (Understanding of Optical Fiber Communication, Data Communications, TCP /IP protocol, networks, monitoring, Windows).

Skills Required

service assurance
system troubleshooting
Testing
windows

Key Requirements

Providing Repair and Calibration support to the group of Telecom Giants and other operators.
Should have the manufacturing knowledge of spare parts and their availability.
Based on the requirement of a breakdown of equipment, he /she should be able to get the required action and get it repaired with minimum possible time.
Should be able to organise for spare parts from the OEMs either electronic / mechanical items.
Should be willing to work overtime and complete the breakdown repair work at the minimum possible time.
Technical guidance /execution of works, where ever required in the group.
Create customer and vendor accounts.
Open trouble tickets resolving Trouble Tickets received on support email, live chat or phone.
Testing routes based on sales request and customer requirements.
Be online on skype and work on sales /customer /vendor requests.
Assist in creation and implementation of documents and procedures to support operations.
Should be able to handle all type of customers for services sales viz AMC Calibration.
Create reports and analyse data on a daily basis.
Act as a Single Point of Contact for all customers.
Maximize Service Availability.
Takes end to end Ownership of End user issues till resolution and follow up as mandated by process requirements.
Escalate complex problems of team to higher level of expertise within Organization. Desired Profile
Well versed with technology (Understanding of Optical Fiber Communication, Data Communications, TCP /IP protocol, networks, monitoring, Windows).

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Company Logo

Email: sales@invas.net

Contact Person: HR

Web: invas.net/

ABOUT COMPANY

Invas Technologies Private Limited Was Incorporated In The Year 2006 With The Main Objective Of Carrying-out The Business Of Providing Telecom Test Equipments And Value Added Services In India, Nepal, Bangladesh And Sri Lanka. Invas Is An Engineering And Technology-based Company, Which Provides Its Customers With Advanced Telecommunications Products And Services, Which Are Highly Reliable, Value For Money And Supported For Many Years Beyond Commissioning. The Supplied Products Are Engineered For Local And International Customers To Meet A Variety Of Environmental Operating Conditions And To Meet Local And International Standards.

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