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US Voice Team Leader

 Hexaware Technologies Ltd.

  • 2 - 7 years
  • Mumbai, Navi Mumbai
  • Applicants: 1
  • Views: 105
  • Posted: 26 02 2021
  • Full Time

Job Details

Experience: 2 - 7 years

Qualification: Any graduate(Any)

Salary Offered: Not Disclosed

Functional Area: Customer Service / Call Centre / BPO

Industry: ITES / BPO

Role: Team Leader

Job Location: Mumbai, Navi Mumbai

Gender: Any Gender

Number of Vacancy: 8

Language: Hindi, English

Job Description

  • Set clear team goals and KPIs
  • Delegate tasks and set project deadlines
  • Oversee day-to-day teams' operation and performance
  • Do regular performance evaluation
  • Create a health and motivating work environment and atmosphere
  • Develop a well designed and motivating evaluation program
  • Communicate with teams about their performance
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Plan and organize team building activities

Skills Required

communication skills
customer service
team coaching
us process

Key Requirements

  • Good Knowledge of MS Excel and PowerPoint.
  • Good Analytical skills, should be able to highlight the observation with the daily, weekly and monthly production data.
  • Should able to communicate to the client as and when required.
  • Need to keep the team members motivated and provide feed back regularly.
  • Good communication & Interpersonal skills
  • Should be a go-getter
  • Should be able to take decisions independently
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Contact Person: HR



Hexaware Is A Leading Software Services Provider That Offers Powerful Process-driven, High Quality, Cost-effective Solutions Specializing In Application Management, Eai, E-commerce, Erp And Embedded Systems. Especially Into Sap And Peoplesoft A Deep Understanding Of Business Processes Across A Number Of Service Sector Industries Coupled With A Range Of Cutting Edge Technology Skills Help Us To Provide Software Services To The Airlines, Banking And Financial Services, Insurance And Healthcare Industries While Our Technology Practices Provide Answers To Most Critical Challenges Prevalent In The Current Environment. Our Onsite/offshore Delivery Process Allows Significant Cost Saving, Our Processes Are Assessed At Sei Cmm-level 5, The Highest Level Of Capability Maturity Model (cmm). Bvqi Has Certified Our Company Iso 9001: 2000 And Our Company Has Also Been Assessed For Tickit Standards Help Us To Continually Add Value To Our Clients. Our Company Has Acquired The Bs 7799 Certification For Information Securities Standards. Our Us Offices Are Located In Jamesburg, Chicago, San Jose; Internationally-germany, Japan, France, Singapore, Switzerland, United Kingdom; Chennai And Mumbai, In India.

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